Within this page you will find information relating to your water pressure and how we manage the supply of water to your household.
pressure
If you think your pressure's too low, we'll investigate the cause free of charge - just contact us. If it's our problem, we'll fix it. If not, we'll provide advice on what you need to do.
We have to supply water with enough pressure to make sure it reaches the top storey of the tallest buildings, unless the building is at such a height that water will not flow to it by gravitation from the reservoir or tank.
Pressure and flow rates can be affected by several factors :
- the height of the property above the water main.
- its height in relation to the reservoir it's supplied from.
- the condition and size of the service pipe.
- whether you share a service pipe with other properties (like in flats or rows of terraced houses).
- peak demand conditions.
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If your pressure falls below a certain level (7m head, as it's known) in our supply pipe for more than 1 hour, twice in any 28 day period, you're entitled to a £25 compensation payment. This applies in normal conditions and is limited to one payment a year.
interruptions
Whilst we do all we can to keep water supplies continuous, something unexpected can stop the flow. If your supply is interrupted and you haven't been previously warned please contact us on 0800 783 4444 and we'll investigate straight away. If the mains supply fails, we aim to restore it in less than 12 hours, but repairing larger mains can take longer.
leak detection
Sometimes, we turn off sections of mains pipe at night to check for and identify leaks. These interruptions normally last less than 2 hours, between midnight and 6am. If that might give you a problem, get in touch with us on 0800 783 4444.
any complaints?
We hope you never have any. But if you do, let us know and we promise to investigate the complaint and respond to you quickly and courteously. Our Code of Practice can be requested by contacting us. It outlines in detail all of our promises to you.
