using this site
screen readers
Please be aware that on forms such as the direct debit instruction, there can be explanatory information between fields. This may not be read aloud if your speech browser remains in forms mode.
access keys
This site uses "access keys" to help users who don't use a mouse to move about the site. In Internet Explorer, holding down the Alt key and pressing the access key (e.g. "S" for Skip to main content) will take you directly to that link. Other access keys built in to the site are:
- 0 - Accessibility information (this page)
- 1 - Home page
- 3 - Site map
- 8 - Terms and conditions
- S - skip to main content
adjusting the text size
If the text on the site is too small for comfortable reading, you can make it bigger by clicking the plus link on the top where it reads "Change text size".
If you use Internet Explorer, you can also change this by selecting Text Size from the View menu.
our Accessibility statement
At Severn Trent Water, we work hard to ensure that our services are available to all - irrespective of any disability. This applies to our Web site, too. Our new site has been built following expert advice and input from a panel of disabled users. We also welcome feedback (both positive and negative) from our customers, and are committed to maintaining a high level of accessibility.
Contact details
If you have problems accessing information or services on this Web site, please contact:
