If you have a leak

My leak is visible and causing damage

If your leak is causing damage, the first thing that you should do is find the stop tap and turn it off so that no further water escapes.

I know where the leak is, what do I do now?

In certain circumstances, we can provide a free repair service but you may have to call a plumber. If you are unsure please call us free on 0800 783 4444.

I am sure I have a leak but I cannot find it.

Should you need help in locating or fixing a leak, please call our free helpline on 0800 783 4444.

I have had a leak but it has been repaired. What about my bill?

You may be able to make a claim against the excess water that has been recorded. For more information on this please click here.