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Our WaterSure scheme

WaterSure can help you if your income is low and you use a lot of water, which makes managing your account and payments difficult.

Capping your bill

If your application to join the scheme is successful, we can make sure your bill is capped. That way, managing your account and bills will be easier.

How do I qualify?

The scheme is for customers on a water meter receiving benefits, and either have three or more children under 19 years old, or with a medical condition requiring extra use of water. You also will need to be currently paying more than £333 a year for your water.

If you receive any of the following benefits, you may be able to participate in the WaterSure scheme:

  • Income Support
  • Income based jobseekers allowance
  • Housing benefit
  • Universal credit*
  • Pension credit
  • Working tax credit
  • Child tax credit (other than the basic element of £547.50)
  • Income related employment and support allowance

How can I apply?

If you think you qualify to join the scheme, complete the WaterSure application form now. It is important that when you submit your application, you make sure all of the evidence we ask for is included.

For further information, printed copies of the application form and leaflet or to see if you qualify for the scheme, please contact us or via telephone 08457 500 500.

*further details available soon