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About your account & bill

Manage your account and bills quickly and simply with our online services.

 

We have many options to make it easy to pay your bill and manage your account.

Do you qualify for financial assistance?

Find out more about our WaterSure scheme, which offers financial assistance for people with certain medical conditions or large families on low incomes.

New to Online?
  • Need payment advice?
    If you're struggling to pay your bill, we can offer advice and support. There is also independent advice available.
  • Doorstep password scheme
    You can choose a password that's easy to remember, then you can ask for if anyone from Severn Trent who visits your home.
HomeHouseholdsAbout your account & bill

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Contact us

  • Emergencies (24hrs) 0800 783 4444
  • Billing Enquiries
    (Mon - Fri, 8am - 8pm & Sat 8am -1pm)08457 500 500

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