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Households

As a customer of ours, you receive the lowest average water and sewerage bills in England and Wales. Our drinking water’s great too!

Interested in joining us on our mission to use water more wisely? Order a free home water saving kit to get you started.

Order your free water saving kit today

Not able to phone us? There are more ways to pay your bill

Do you qualify for financial assistance?

Find out more about our WaterSure scheme, which offers financial assistance for people with certain medical conditions or large families on low incomes.

New to online?

Useful information

  • Submit your meter reading
    You don't need to be registered with an online account to be able to give us your latest meter reading.
  • Watch our top tip videos
    Our little helpers have a top tip to help you save water in the garden - watch the video now!
  • Your water quality
    Want to know more about your water? Use our simple postcode search get details about the water supply in your area.
  • Find a WaterMark approved plumber
    In need of a plumber? You can use our postcode search to find an approved plumber near by.
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Contact us

  • Emergencies (24hrs) 0800 783 4444
  • Billing Enquiries
    (Mon - Fri, 8am - 8pm & Sat 8am -1pm)08457 500 500

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