Case studies

The activities we undertake in line with our corporate responsibility strategy all link to our overall goal to be the best water and waste water company in the UK by supporting our eight Key Strategic Intentions (KSI). However, many external stakeholders regularly use the BITC classification of community, environment, marketplace and workplace to report CR activities.

We have therefore decided that in reporting examples of our activities through case studies we would utilise the BITC classification to aid external stakeholders who may be more used to this division. However, within each case study we have made it clear how each supports our KSIs cited in our 25 year strategy and our Key Performance Indicators.