Payments FAQ
payments
How can I pay my bill?
Direct Debit is the quickest and easiest way to pay your bill. You can sign-up here or call 08457 500 500. You can also pay your bill online using most major debit cards.
Details about paying by post or at a bank are on the back of your bill.
At the moment you can pay free of charge through PayPoint, if you have a WaterCard.
Learn more about ways to pay your bill.
Where can I pay by PayPoint?
From corner shops to petrol stations, supermarkets to off-licences, the Severn Trent Water region has over 1,200 PayPoint locations. You can find your nearest outlet by visiting Paypoint and inputting your postcode.
I cannot afford to pay my bill. What can I do?
Contact us immediately if you think you can’t afford your bill. If we don’t know your situation, we automatically begin court action to recover what is owed. This can mean legal costs and an even higher bill for you.
If you’re in exceptional hardship, the Severn Trent Trust Fund may be able to help. It is an independent charitable trust set up to assist people in financial difficulty.
For more information contact Severn Trent Water, your nearest Citizen’s Advice Bureau, Neighbourhood Office or Money Advice Centre. Alternatively, you can contact the Trust on 0121 355 7766. Or write to: Severn Trent Trust Fund, Freepost Mid 16999, Sutton Coldfield, B72 1BR.