Welcome to our Network Access Code information for licensees.
The Water Act 2003 has established a legal framework for competition for non-household customers using more than 5 million litres per annum connected to an undertakers’ supply system. To facilitate this competition framework, we have developed our access code based upon guidance issued by OFWAT. The Code details guidelines and processes that a licensee should adopt for use of our supply system in order to protect public health and customer service. The Code seeks to ensure that, as far as possible, access to the supply system is on fair, reasonable and non-discriminatory terms. We keep our Code under review and it will therefore evolve and be refined over time.
If you would like to comment on any aspect of the document or its development, just email us your feedback.